PAT BERRY — TRADE COMPANION
CHAPTER 12: Questions are good news
Starter worksheet for review — October 19, 2026

A question tells you what still needs to be understood. Keep a bank of honest answers with their sources, rather than collecting clever ways to overcome people.

1. Write the question exactly as asked. Ask a clarifying question before answering when needed.
2. Give a plain answer and its limits. If you do not know, say so and record who will check.
3. Ask: Did that answer your question? Update the source and review date in your library.

Trade application
Include scope changes, cancellation, implementation, support, and total cost. Route contractual questions to the right person.

Question bank
Question in their words:
_______________________________________________________

Clarifying question:
_______________________________________________________

Verified answer:
_______________________________________________________

Official source:
_______________________________________________________

Limit or exception:
_______________________________________________________

Owner:
_______________________________________________________

Review date:
_______________________________________________________

Follow-up needed:
_______________________________________________________

Use verified facts. Personalize examples. Keep private customer records in your own secure system.