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CHAPTER 12 · BOTH EDITIONS
Questions are good news
A question tells you what still needs to be understood. Keep a bank of honest answers with their sources, rather than collecting clever ways to overcome people.
Put it to work
- Write the question exactly as asked. Ask a clarifying question before answering when needed.
- Give a plain answer and its limits. If you do not know, say so and record who will check.
- Ask: Did that answer your question? Update the source and review date in your library.
TRADE EDITION
Question bank
Include scope changes, cancellation, implementation, support, and total cost. Route contractual questions to the right person.
Starter files are ready to adapt. CSV files open in spreadsheet apps. Printable pages can be filled locally and printed; they do not save or submit entries.
DIRECT SALES EDITION
Question bank
Use official consumer guidance and company disclosures for product and opportunity questions. Do not suggest that effort guarantees earnings.
Starter files are ready to adapt. CSV files open in spreadsheet apps. Printable pages can be filled locally and printed; they do not save or submit entries.